Booking Policy

• A 50% booking payment is required to secure your appointment.
• Your appointment is confirmed once the booking payment has been received.
• The booking payment will be deducted from your final appointment total.
• The remaining balance is due on the day of your appointment.

If you need to cancel or reschedule, please contact me at least 48 hours before your scheduled appointment.

With at least 48 hours’ notice, you may choose to:

• Transfer your booking payment to a new appointment; or
• Receive a refund if you cancel.

If you cancel or request to reschedule within 48 hours of your appointment:

• Your booking payment will be retained.
• A new 50% booking payment will be required to schedule another appointment.

• Your booking payment will be retained.
• A new 50% booking payment will be required before another appointment can be booked.

Please arrive on time for your appointment. As each appointment is booked one-to-one, arriving late can affect both your service and the appointments scheduled after yours.

• If you are running late, please let me know as soon as possible.
• Arrivals of up to 15 minutes can usually be accommodated, although your service may need to be adjusted to fit the remaining appointment time.
• If you arrive more than 15 minutes late, I cannot guarantee that your full service can still be completed.
• If there is no longer enough time to complete your appointment safely and to the standard I work to, the appointment may need to be rescheduled. This will be treated as a late cancellation and a new 50% booking payment will be required.

I will never rush a service or compromise the health of your hair to make up for lost time.

You do not need to wash or style your hair before your appointment. Washing, conditioning and assessing your hair are part of the Remílekún experience.

• Please arrive with your hair in its current, manageable state and avoid applying heavy oils, gels, edge control or other excessive product immediately before your appointment.
• If possible, please avoid arriving with your hair severely tangled, matted or in a style that has not been booked for removal, as additional time may be required.

If you are arriving with braids, twists, cornrows or another style that needs to be removed, please add Takedown when booking.

• This allows enough time to safely remove the style and care for your hair without rushing your appointment.
• If a takedown has not been booked and there is not enough time available, your service may need to be adjusted or rescheduled.
• Significant matting or detangling that requires substantially more time than expected may result in an additional charge. Any additional cost will be discussed with you before proceeding.

The priority will always be to handle your hair carefully rather than rushing through knots, tangles or takedown.

The health and integrity of your hair and scalp will always come first.

• If, after assessing your hair, I believe that the service or finish you booked is not suitable for its current condition, I may recommend a different approach.
• This may include adjusting or declining the use of heat, changing the planned finish, reducing tension, or postponing part of the service where necessary.
• I will always explain my recommendation and discuss the available options with you before proceeding.
• I will not carry out a service that I believe could cause unnecessary damage to your hair or scalp, even if it was originally booked.

• Prices marked “from” may vary depending on the time and work required to complete your service.
• Factors such as hair length, density, detangling, the number of sections and styling complexity may affect the final price.
• If your appointment requires significantly more time or a different service than originally booked, I will discuss this with you before proceeding.
• If we decide together to change your finish or service during your appointment, the final price will reflect the service actually provided.
• You will never be charged a significant additional amount without this being discussed with you first.

• Remílekún is a private, one-to-one studio. To protect the calm and personal nature of each appointment, please do not bring additional guests unless their presence is necessary.
• Children are welcome when they are the client. Children who are not receiving a service should not attend appointments unless this has been discussed and agreed in advance.
• If you require someone to accompany you for accessibility, support or another necessary reason, please let me know before your appointment.

The studio is intentionally kept private so I can give you my full attention throughout your service.

• If you wear hijab or require additional privacy during your appointment, please mention this when booking so I can take this into account and prepare the space accordingly.
• I will always do my best to protect your privacy throughout your appointment. However, because the studio operates within a shared building, complete privacy outside the treatment space cannot always be guaranteed.
• Photos and videos will never be taken or shared without your permission.

Your appointment is private unless you choose otherwise.

• Photos or videos may occasionally be taken to document your hair, track progress or create salon content, but this will always be discussed with you first.
• You are never required to be photographed or filmed as part of your appointment.
• If you do consent, we will agree on what may be captured and whether it may be shared publicly.
• You can also consent to hair-only photos without showing your face.
• Declining photos or videos will never affect the care or service you receive.

I want you to leave Remílekún feeling confident in your hair and comfortable with the service you received.

• If you have any concerns about your cut, finish or service, please contact me within 7 days of your appointment and explain what does not feel right.
• Where appropriate, I may ask you to return to the studio so I can assess the result and determine the best way to resolve the concern.
• If an adjustment to my work is needed, I will always aim to correct this fairly.
• Adjustments cannot be guaranteed where the result has been affected by changes made after your appointment, including additional cutting, chemical services, excessive heat, restyling or another stylist working on the hair.
• A change of mind or deciding afterwards that you would have preferred a different style does not automatically qualify for a refund.
• Refunds are not automatic and will be considered based on the individual circumstances and the service provided.

I reserve the right to refuse, adjust or stop a service if I believe continuing would be unsafe, inappropriate or could compromise the health of your hair or scalp.

This may include situations involving:

• Open wounds, infections, severe irritation or other scalp concerns
• Hair that is too compromised to safely complete the requested service
• A requested style or technique that I believe could cause unnecessary damage
• Behaviour that is aggressive, disrespectful, threatening or makes the appointment unsafe or uncomfortable

If I need to stop or change a service for health or safety reasons, I will explain this to you and discuss the available options. Respect is expected on both sides. Remílekún is intended to be a calm, professional and safe space for everyone.

• The remaining balance is due at the end of your appointment.
• Any agreed adjustments to your service or additional time will be reflected in the final amount.
• Please make sure you are able to complete payment before leaving the studio.

• Please keep personal belongings with you or in the designated area during your appointment.
• Capes and towels are used to protect your clothing during services, but I recommend avoiding delicate or high-value clothing where possible, particularly during washing, product application or styling.
• Please let me know before we begin if there is anything I should take extra care around, such as jewellery, clothing, medical devices or personal items.

• Clients under the age of 18 may be required to have permission from a parent or legal guardian before receiving certain services.
• For younger clients, I may ask that a parent or guardian is present at the beginning of the appointment to discuss the service and confirm consent.
• Once the service has been agreed, the appointment can continue one-to-one where appropriate.
• If I believe a requested service is not suitable for the client’s age, hair or scalp condition, I may recommend an alternative or decline the service.